Released on April 19, 2021
Last updated on 19 04, 2021
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different categories of personal data about you.
These categories are:
We do not collect any sensitive personal data about you (this includes details about your, religious or philosophical beliefs, political opinions, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have ordered. We will notify you if this is the case at the time.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the lawful grounds we rely on to do so. In the case the lawful basis for processing is your consent, it is voluntary that you provide your personal data.
We collect and use personal data of children under 18 years of age only where consent thereof is given or authorized by the holder of parental responsibility. We do not condition our service to the children on the provision of personal data that is not strictly necessary for delivery of our service.
Cookie is a small text file that our website sends to your terminal device for the purpose of keeping certain records. By using cookies:
For more information and to change your cookie settings, including withdrawal of your consent, visit our Cookie Setting from link at the bottom of each webpage.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We do not, and will not, disclose or share any of your personal data to any third party. However, we share your personal data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this notice:
We require all these third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Our disclosure or sharing of your personal data described above involves transferring your data to countries outside of Malaysia, most notably to Japan where the EPOCH GROUP’s head quarter is located. By using this website, we presume that you consent to our transferring your personal data to the entities described above that are located outside of Malaysia.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Under certain circumstances, you have the following legal rights:
If you wish to exercise any of the rights set out above, please contact us. We may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.